Frequently asked questions

(Rev. 7/28/19)
 
Here you will find some of our Frequently asked questions.  Most of the questions you may have will be answered under our "Terms and Conditions" page.   If you should have any additional questions after reading our "Terms and Conditions" please drop us an e-mail by using the "Contact Us" form.
 

 
Q.  Which embroidery machine formats do you offer?
 
A.  We currently offer the following formats: ART, DST, EXP, HUS, PES, JEF, JEF+, TAP, VIP, VP3 and XXX.  We have added additional formats since we started digitizing back in 2009.  If you do not see your format listed please drop us an e-mail and we'll see if we can get it added for you.
 
Q.  Which SVG Formats do you offer?
 
A.  We currently offer the following formats:  SVG, SVG3, JPG, PNP, DXF and EPS.  These formats are commonly used for paper printed projects or vinyl cutting.  For example:  You can use them with your Silhouette or Cricut cutting machines.  You may also use them with larger commercial cutters.
 
 
Q.  Which formats will I receive after purchase?
 
A.  You will automatically receive access to each of the formats that are listed on the products page.   After payment is received you will have access to a zipped file with all the formats included, that were listed on that  individual products page.   
 
Effective September 1st, 2013, we have gone back to a single zip folder which will include all of the design formats listed under the products page.  It will still include all of the formats in separate folders, so you can delete what you won’t use.  We realize this will look odd when you order a mix of older and newer releases but after a lot of thought this is what we really needed to do.
 
 
Q.  What digitizing software do you use?
 
A.  I use Wilcom, which is a Commercial Grade Digitizing Software.  I absolutely Love It!  I have taken several weeks of Wilcom specific and Logo specific digitizing classes to help improve my digitizing skills.  So I am not a self taught digitizer. I took the time to educate myself and learn the software.  I'm always learning something new so if you haven't tried us in a while, please download some of our Free Designs and sample our work.
 
Q.  Do you offer custom digitizing?
 
A.  Yes,  we just recently, in 2019,  started offering custom digitizing for your Business needs.  Please see our catagory for Digitizing at https://katelynskreativestitches.com/custom-digitizing/.  This will give you our basic pricing.  If you need a quote please contact us and we'll be happy to help you with any questions you may have. 
 
Q.  Do you have a Facebook Page that I may visit and "LIKE"?
 
A.  Yes, we sure do! Please visit us at Katelyn's Kreative Stitches on Facebook and like our page. Please don't forget to share our link with your friends.
 
Q.  Do you have a Pinterest Page that I may follow?
 
A.  Yes, we sure do!  Please visit us at  Katelyn's Kreative Stitches on Pinterest.  Please don't forget to share our page with your friends.
 

Q.  Do you have a Instagram Page that I may follow?

A. Yes, we sure do!  Please visit us at Katelyns_Kreative_Stitches on Instagram.  Please don't forget to share our link with your friends.